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FAQs

 

Can I modify my order?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 4-6 hours, and once our warehouse has processed your order, we will be unable to make any changes.   

 

Can I add more items to an existing order?

Unfortunately we cannot add items to an existing order. Please contact us. If it is within 4-6 hours of the original order we may be able to ship all items together.

 

I have store credit, how do I use it?

You should see the store credit on the “My Account” page. As you proceed with payment, the store credit will displayed and deducted from your order total. If you do not use the entire store credit, the remainder will go back into your MolecularRecipes.com account to be used on future purchases.

 

I have a MolecularRecipes.com gift card or coupon code. How do I use it?

Right under the order confirmation section during checkout you will be able to enter the gift card number or coupon code. Click “Apply” and the gift card or coupon discount will be deducted from your order total.

 

Can I return or exchange food items?

All food item sales are final. If you receive a damaged or defective food item, please contact us and provide the following information: Order number, date or arrival, detailed explanation of the issue, picture of the item, packaging and shipping label at time of arrival. Please check our return policy for further details.

 

How long does it take to process my return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

When will my order ship?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

 

Do you have any store locations?

We’re an online-only store, which means you can shop with us 24/7 from around the world! Please see our list of countries here. If your country is not listed please contact us.

 

Can you ship internationally even if the country is not listed?

Yes, we can!. Please contact us and let us know your exact address and the products you would like to purchase. Someone from our team will get in touch with you.

 

What are the estimate shipping times for international destinations?

The exact shipping time will depend on your exact location.

International standard shipping usually takes 6-10 business days

International express shipping usually takes between 3-5 business days

 

Will I have to pay customs duties and taxes?

When ordering goods from store.molecularrecipes.com or store.molecularrecipes.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from store.molecularrecipes.com or store.molecularrecipes.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from MolecularRecipes.com, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to MolecularRecipes.com. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.